Free Shipping Policy:

Some items may qualify for FREE Ground Shipping. These items will be indicated with a note on their product page along with a note once it has been added to the shopping cart. If a customer orders multiple items, with some items qualifying with FREE shipping and some items not, the customer will pay the shipping cost for only those items that do not qualify for FREE shipping. This will be automatically calculated at checkout.
 
Current FREE Shipping offers include:

Orders must be placed online to qualify for any FREE Shipping offers. At this time, there are no other FREE Shipping offers from GLT Enviro.

Shipping Policy:

Orders received by 2:30pm will ship on the same business day, Monday thru Friday. If an item is out of stock, the customer will be notified via email regarding the out-of-stock situation with an estimate of when it will be available for shipment. 
 
Orders received on Saturday, Sunday or holidays will be shipped the following business day.
 
GLT Enviro's business hours are 8:00 a.m. to 5:00 p.m. Eastern Standard Time. 
 
Shipping Method:

Orders are shipped via FedEx Ground Service leaving zip code 44139. Delivery times vary based on delivery location. Please reference the FedEx map below for transit times. You will receive an automated email notification and tracking information at the end of day when our shipments are processed.

FED-EX Transit Time Map

Expedited Shipping Method:

Expedited shipment methods are not available via the webcart at this time.  However, if you have a rush order and need expedited shipment, please call GLT Enviro's customer service at 855-247-8476, or email us at info@gltenviro.com for expedited shipping options.
 
Damage in Shipment:

What to do if items are received damaged or defective:  The damage must be reported to the freight carrier at the time of delivery and documented on the carrier’s shipping documentation.  Customer is to notify GLT Enviro immediately.
 
Additionally, the customer is requested to retain the original carton and if possible, photograph the damage and email the photographs and shipping documentation to GLT Enviro for resolution with the carrier.

Shortage of Merchandise:

In the event that you do not receive product that is listed on the packing slip, please notify Customer Service at 855-247-8476 as soon as possible.
 
Out of Stock Policy:

Occasionally, we may be out of stock of an item. In those instances, your item will be shipped once inventory is available. Customer service will contact you with the out-of-stock item information and the estimated shipping date.

Tracking Information For Shipments: 

All in-stock orders received no later than 2:30 pm Monday thru Friday will be shipped that day. Orders received on Saturday, Sunday or holidays will be shipped the following business day.
 
The tracking information will be emailed after 5:00 pm on the day of the shipment. Please check your email for an automated message with this information.

Return Policy:

Your satisfaction with our products is important to us. Returns and exchanges will be accepted within 30 days of purchase if the items are unused and unopened with original packing materials, accessories and manuals. Customer is responsible for return shipping costs unless the items are defective or damaged in shipping.  Items returned after 30 days are subject to a 10% restocking fee. Returns will not be accepted after 90 days of purchase.
 
Special order or non-stock items are non-returnable unless they are defective or damaged in shipping. 
 
Pick up Policy:
 
If you place an order online for pickup at our local store the following policy is in effect. The credit card used for the purchase will be be required to be shown at the time of receipt of goods. In addition, we will require you to provide a valid driver's license. Sorry for the inconvenience but this a security measure we have in place to protect both parties.
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6225 Camp Industrial Road  |  Solon, OH 44139  |  1.855.247.8476
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